Returns

RETURNS

Once you have received your order, returns must be received at our warehouse within fifteen days of delivery.

All items must be returned in their original condition, unworn, unwashed and unaltered, with all labels attached. Any return that does not meet our return policy requirements may be refused.

If you receive multiple shipments for the same order, please wait until you have received all parcels before arranging your return.

The customer is responsible for arranging and covering the cost of the return shipment to our warehouse.

A pre-printed return label will not be included in the order. If you wish to return an item, you will need to prepare and send the parcel back using the carrier of your choice. We recommend using a traceable shipping service, as the parcel remains under the customer’s responsibility until it is received at our warehouse.

To request a return, please follow these steps:

1. Send us an email to returns@cordera.es with the order number, email account, collecting address, and indicate the items you wish to return to start the process.
2. Once your return request has been reviewed, we will confirm the return instructions by email.
3. Prepare the package. The returned items must be in perfect condition, carefully packaged, preferably in the original packaging, and all labels must remain attached.

If you wish to exchange an item for another size, you will need to return the original item and place a new order.

Please note: shipping costs applied at the time of purchase are non-refundable. If free shipping was granted based on the conditions active at the time of purchase and, after the return, the order no longer meets those conditions, the corresponding shipping cost may be deducted from the refund. All adjustments and returns are processed according to the terms in effect when the order was placed.

For returns from outside the European Union, the customer is also responsible for any taxes, duties, customs charges or additional costs that may be generated during the return process. Any taxes, duties or customs charges paid by the customer are not refundable by CORDERA.

QUALITY GUARANTEE

If you receive a damaged item or package, please notify us within 24 hours of delivery by sending an email with your order number and photos of both the item and the packaging.

We also recommend indicating “damaged package” to the courier at the time of delivery whenever possible.

In the event of a product defect, incorrect item or issue attributable to CORDERA, our team will review the case and provide the appropriate solution.

NOTE

CORDERA aims to describe all products on the website as accurately as possible. However, due to the colour settings of each device, the colours of the products shown in the images may differ slightly from their actual colours. CORDERA cannot be held responsible for any such discrepancy.

If you have any doubts about your online order or any other questions, please contact us:

Email: info@cordera.es
Phone: +34 881 129 609