Returns
RETURNS
A return request must be submitted within 15 days of delivery. Once the return has been requested, the items must be sent back following the return instructions provided.
All items must be returned in their original condition, unworn, unwashed and unaltered, with all labels attached. Any return that does not meet our return policy requirements may be refused, unless otherwise required by applicable law.
If you receive multiple shipments for the same order, please wait until you have received all parcels before arranging your return.
Return shipping costs are the responsibility of the customer and are applied according to the destination market.
| Destination | Return shipping cost |
| Spain | 5 € |
| Other European Union countries | 15 € |
| United States | Local-currency equivalent of 20 € |
| Canada | Local-currency equivalent of 20 € |
| United Kingdom | GBP 14 |
| Australia | AUD 20 |
| Switzerland | CHF 14 |
| Other destinations outside the European Union | Local-currency equivalent of 15 € |
The applicable return shipping cost will be charged or deducted from the refund according to the return process available for the destination.
HOW TO REQUEST A RETURN
Returns must be requested through the CORDERA Returns Portal:
- Access the CORDERA Returns Portal using the link above.
- Enter the order information requested by the portal and select the item or items you wish to return.
- Follow the return instructions provided for your order and destination.
- Prepare the parcel carefully. Returned items must be in perfect condition, preferably in their original packaging, and all labels must remain attached.
If you wish to exchange an item for another size, the original item must be returned and a new order placed.
For voluntary returns, shipping costs applied at the time of purchase are non-refundable, unless applicable law requires otherwise.
If complimentary shipping was granted based on the conditions applicable at the time of purchase and, after a partial voluntary return, the retained order value no longer meets the corresponding complimentary shipping threshold, the applicable shipping cost may be deducted from the refund where permitted by applicable law.
All returns and adjustments are processed according to the conditions in effect when the order was placed.
For returns from outside the European Union, any taxes, duties or customs charges paid directly to the carrier or local customs authorities are not refundable by CORDERA.
Where taxes or duties were collected during checkout, any applicable adjustment or refund will be handled according to the conditions applicable to the destination market and the returned order.
This policy applies to voluntary returns. In the event of a product defect, incorrect item or issue attributable to CORDERA, our team will review the case and provide the appropriate solution.
QUALITY GUARANTEE
If you receive a damaged item or parcel, please notify us as soon as possible and preferably within 24 hours of delivery by sending an email with your order number and photographs of both the item and the packaging.
Whenever possible, we also recommend indicating “damaged parcel” to the courier at the time of delivery.
These recommendations help us process the incident more efficiently and do not limit any statutory rights that may apply.
In the event of a product defect, incorrect item or issue attributable to CORDERA, our team will review the case and provide the appropriate solution.
NOTE
CORDERA aims to describe all products on the website as accurately as possible. However, due to the colour settings of each device, the colours of the products shown in the images may differ slightly from their actual colours. CORDERA cannot be held responsible for any such discrepancy.
If you have any doubts about your online order or any other questions, please contact us:
Email: info@cordera.es
Phone: +34 881 129 609
