Returns

EASY RETURNS WITHIN THE EU

Cordera offers easy returns for all orders placed within The EU. There is a fee of 20€ for every return that will be deducted from your refund when the return is processed. Also note once you have received your order, you have 15 days to make a return. Please note that the return must be received in our warehouse before the fifteenth day.

If you are interested in return a product, please follow the following steps:

1. Please, send us an email to returns@cordera.es with the order number, email account and collecting address to start the process of your return.
2. Once the return is accepted, you will receive an email with the prepaid return label and the steps to schedule a pick up.
3. Prepare the package: The returned articles should be in perfect conditions, packaged in the original remittance and the labels must remain attached. We kindly ask you to use the original package.

If you want to do an exchange for another size, you will need to make a return and place a new order.

Please note: Shipping fees applied at the time of purchase are non-refundable. If free shipping was granted based on the conditions active at the time of purchase, and a return no longer meets those conditions, the corresponding shipping cost will be deducted from the refund. All adjustments and returns are processed according to the terms in effect when the order was placed.

INTERNATIONAL RETURNS

The rest of international customers are responsible for the entire return process and also the generated return costs.
Once you have received your order, you have 15 days to make a return. Please note that the return must be received in our warehouse before the fifteenth day. We are not able to provide any prepaid label. If you are interested in return a product, please follow the following steps:

1. Please, send us an email to returns@cordera.es with the order number and your email account to start the process of your return.
2. Prepare the package: The returned articles should be in perfect conditions, packaged in the original remittance and the labels must remain attached. We kindly ask you to use the original package.
3. Send the package to : Cordera, Calle Picavia 5, 2D - 15004 A Coruña, Spain

Orders returned to us without a return authorization may face delays in processing.

Also please note, duty or customs charges may be incurred during the reintroduction on returns outside of the European Union. If so, this cost could be deducted from your refund when the return is processed.