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Returns

Once you have received your order, you have 15 days to make a return. Please note, that the return must be received in our warehouse before the 15 day. All items must be on their original condition, unworn, unwashed and unaltered. Also all the labels must remain attached. Any returns received which do not meet our return policy requirements may be refused. If you are receiving multiple shipments for the same order, please wait until you have received everything to initiate your return.



FREE EU RETURNS

Cordera offers one free return per order within The EU (UK is excluded from this benefit, effective January 1st, 2021).
 If you are interested in a return a product, please follow the following steps:

1. Please, send us an email to returns@cordera.es with the order number and your email account to starting process your return.

2. Prepare the package: We kindly ask you to use the original package.
We will send a courier service to collect the unwanted item.

 

INTERNATIONAL RETURNS

The rest of international customers are responsible for the generated return costs and we are not able to provide any return label.
If you are interested in a return a product, please follow the following steps:

1. Please, send us an email to returns with the order number and your email account to starting process your return.

2. Prepare the package: you can use the original package or any safe box.
Send the package: Mónica Cordera, C/ Picavia 5, 2D -15004 A Coruña (Spain)

Orders returned to us without a return authorization may face delays in processing.

 

REFUNDS

The refund will automatically be issued, using the same method of payment which you used for the original purchase. Refunds will appear in your bank account within 3 – 5 working days after processing your order.

 

QUALITY GUARANTEE

Please, kindly note that in case that you receive a damaged garment or package you must notify us within 24h attaching a picture of both. Also, we highly recommend you to specify “damaged package” to the courier at the delivery.

NOTE:
Cordera goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Cordera cannot be held responsible for any such discrepancy.

 

 

If you have any doubts about your online order or any other questions please contact us:

Email: info@cordera.es
Phone: +34 881 129 609