Returns

EASY RETURNS

Cordera offers easy returns for all orders. There is a fee of 20€ for every return that will be deducted from your refund when the return is processed. Also note once you have received your order, you have 15 days to make a return. Please note that the return must be received in our warehouse before the fifteenth day. 

If you are interested in return a product, please follow the following steps:

1. Please, send us an email to returns@cordera.es with the order number, email account, collecting address, and indicate the items you wish to return to start the process.
2. Once the return is accepted, you can complete the return using the return label included in your original order.
3. Prepare the package:  The returned articles should be in perfect conditions, packaged in the original remittance and the labels must remain attached. We kindly ask you to use the original package.

If you want to do an exchange for another size, you will need to make a return and place a new order.

Please note: Shipping fees applied at the time of purchase are non-refundable. If free shipping was granted based on the conditions active at the time of purchase, and a return no longer meets those conditions, the corresponding shipping cost will be deducted from the refund. All adjustments and returns are processed according to the terms in effect when the order was placed.

 

QUALITY GUARANTEE

Please, kindly note that in case that you receive a damaged garment or package you must notify us within 24h attaching a picture of both. Also, we highly recommend you to specify “damaged package” to the courier at the delivery.

NOTE:
Cordera goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Cordera cannot be held responsible for any such discrepancy.

If you have any doubts about your online order or any other questions please contact us:

Email: info@cordera.es
Phone: +34 881 129 609